Consulting & implementation
Design and implementation of quality, environmental, OH&S, pharmaceutical and supply chain management systems.
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From Panama to Central America, the Caribbean and Colombia
Quality, compliance and secure supply chains
Consulting, audits, validations and training in management systems for the pharmaceutical, medical device, logistics and manufacturing industries.
15+years of experience in quality and logistics
Lead auditorISO 9001 · ISO 14001 · ISO 45001
BASC · AEOsupply chain security experience
3 regionsCentral America, the Caribbean and Colombia
Standards & frameworks
- ISO 9001
- ISO 14001
- ISO 45001
- ISO 13485
- ISO 22000
- ISO 28000
- BASC
- AEO
- IATA CEIV Pharma
- GxP (regional focus)
- HACCP
2022Founded in Panama on more than a decade of prior industry experience
Who we are
Your strategic partner for quality and regional compliance
Rosas Quality & Services is a Panamanian consulting firm that helps organizations comply with international standards and health regulations, protect their supply chain and succeed in audits and certifications.
We combine a certification auditor's perspective with hands-on experience leading quality, infrastructure and logistics functions in industry.
Regulatory complianceISO, GMP, BASC, AEO, FDA and RTCA.
An auditor's eyeWe know what gets assessed, and how.
Real logistics experienceDistribution, warehousing and cold chain.
Regional reachService in Spanish and English.
Service lines
End-to-end solutions for your organization
Six service lines that support you from training your team to validating your processes and achieving certification.
Audits
Internal, supplier and logistics provider audits, plus nonconformity management.
Learn more →Validations
DQ, IQ, OQ and PQ protocols and execution, temperature and humidity mapping, and microbiological testing.
Learn more →Training
Training programs on ISO standards, good practices, risk management, auditing and KPIs.
View courses →Project management
Facility design, cold rooms, logistics centers, technology transfer and process implementation.
Learn more →Complaints management
Outsourced complaint handling, root cause analysis and incident advisory.
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Specialty
Logistics and supply chain security
Panama is the logistics hub of the Americas, and your operation must match that standard. We help logistics providers, distributors, warehouses, free zone companies and carriers protect cargo, meet customs and health requirements, and earn the trust of clients and authorities.
Our experience comes from leading quality in distribution, cargo and free-zone operations: BASC implementation, Authorized Economic Operator certification, refrigerated fleet validation and logistics center design.
BASCAuthorized Economic Operator (AEO)ISO 28000IATA CEIV PharmaGood Storage & Distribution Practices
Assess my operation
BASC & AEO
Implementation, internal audits and readiness for BASC certification and Authorized Economic Operator status.
Risk assessment
Risk assessment across the supply chain, business partners and routes, aligned with ISO 31000.
Cargo security
Controls against contamination and internal or external conspiracies in warehouses and road transport.
Cold chain
Validation of cold rooms and refrigerated fleets, thermal mapping and IATA CEIV Pharma requirements.
Dangerous goods
Handling of dangerous goods and substances under IATA DGR.
3PL & supplier audits
Assessment of third-party logistics providers, warehouses and carriers.
Consulting & implementation
Management systems that work
We support you through the diagnosis, design, documentation and implementation of systems aligned with international standards and your industry's regulations.
Quality
Environment
Occupational Health & Safety
Pharma & medical devices
Logistics & supply chain
Industries
Sectors we serve
Pharmaceutical
Medical devices
Cosmetics
Logistics, distribution & multimodal transport
Warehouses & free zones
Food
Manufacturing
Private security
Methodology
How we work
A clear, measurable process from diagnosis to certification.
01
Gap analysis
We assess where you stand against the standard or regulation.
02
Roadmap
We set priorities, owners and timelines.
03
Implementation
We document, train and work alongside your team.
04
Verification
Internal audit and closure of nonconformities.
05
Certification & improvement
We prepare you for the external audit and continual improvement.
Our services
In detail
AUDITS
First- and second-party audits
We objectively assess your processes, suppliers and logistics providers with the experience of a certification lead auditor.
- Audit programs and plans
- Internal management system audits
- Supplier, warehouse and carrier audits
- Nonconformity follow-up and management
VALIDATIONS
Validation & qualification
We provide documented evidence that your equipment, facilities and processes perform as intended.
- DQ, IQ, OQ and PQ protocol development
- DQ, IQ, OQ and PQ execution and reporting
- Temperature and humidity mapping of warehouses, cold rooms and vehicles
- Gap resolution (drawings, pre-test technical inspection)
- Microbiological testing
TRAINING
Training for your team
Practical courses so your people understand, apply and sustain key requirements.
- ISO 9001:2015
- ISO 14001:2015
- ISO 45001:2018
- ISO 13485:2016
- RTCA 11.03.42:07
- Risk management ISO 31000:2018
- FDA GMP & distribution
- EU GMP & distribution
- HACCP analysis
- Root cause analysis
- Auditing techniques
- Process-based procedures
- KPI management
PROJECTS
Project management
We plan and oversee industrial and logistics projects so they are delivered on time and in compliance.
- Design of facilities, warehouses and cold rooms
- Technology transfer
- Process implementation
- Machinery and technology upgrades
- Construction oversight for industry and logistics
COMPLAINTS
Complaint management
We handle customer complaints with technical rigor to find the root cause and prevent recurrence.
- Outsourced complaint handling
- Root cause analysis for complex cases
- Incident advisory
Regional coverage
From Panama, across the region
Our Panama base lets us serve companies in Central America, the Dominican Republic, the Caribbean and Colombia quickly, on-site or remotely.
Panama Headquarters
Panama City, free trade zones and the country's logistics areas.
Central America & Dominican Republic
Guatemala, Belize, El Salvador, Honduras, Nicaragua, Costa Rica and the Dominican Republic.
The Caribbean
Cuba, Haiti, Jamaica, the Bahamas, Trinidad and Tobago, Barbados, Aruba, Curaçao and the other Caribbean nations and territories (excluding U.S. territories). Service in Spanish and English.
Colombia
Consulting and audits across the country's main cities and industries.
Founder
Industry experience, an auditor's perspective
José Rosas founded Rosas Quality & Services in 2022 after more than 13 years leading quality and infrastructure functions at leading distribution, cargo and pharmaceutical companies in Panama.
Today he combines consulting with his work as a certification lead auditor, giving every client a practical view of what is actually assessed in an audit.
- General Manager / Technical Director — Rosas Quality & Services2022 – presentConsulting, first-, second- and third-party audits, validations, plant and warehouse design, and training.
- Certification lead auditor2023 – presentISO 9001, 14001 and 45001 across Colombia, Panama and the Caribbean, including medical devices, pharmacy retail, cargo handling and warehousing.
- Quality Director and Infrastructure Director — pharmaceutical sector, Free Zone2017 – 2022Authorized Economic Operator certification, transition to ISO 9001:2015, design and construction of cold rooms and a cryogenic logistics center, and a plant certified to ISO 9001 and ISO 13485.
- Quality Coordinator and Manager — cargo operator2014 – 2017Management system implementation, ISO 9001 and BASC certifications, refrigerated fleet validation and new facility design.
- Quality Coordinator and Head of Quality — food service distribution2009 – 2014Quality system implementation and Distribution Quality Management certification for a global restaurant chain.
Ready to strengthen your management system?
Tell us what you need and we will prepare a tailored proposal, anywhere in the region.
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We work in Spanish and English. Reach us however you prefer.